What is the return policy of LAZERorange Store?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What items are eligible for return?
Most items purchased from us are eligible for return, including clothing, accessories, and other merchandise. However, certain items such as perishable goods, intimate apparel, and digital downloads may not be eligible for return.
How can I initiate a return?
To initiate a return, please contact our customer support by email. We will guide you through the return process and provide you with instructions on how to proceed.
Do I need to pay for return shipping?
The return shipping cost is generally the responsibility of the customer unless the return is due to a mistake on the part of LAZERorange.com, or our suppliers, such as receiving a defective or incorrect item. In such cases, the store may provide a prepaid shipping label or reimburse the return shipping cost.
How should I package the items for return?
It is recommended to use the original packaging if available. However, if the original packaging is not suitable, please ensure that the items are securely packaged to prevent damage during transit. Include all the original accessories, tags, and any other items that came with the product.
Can I return items purchased online to a physical LAZERorange Store location?
Generally, LAZERorange Store prefers returns to be shipped back to their designated return address rather than returning items to our registered address. However, it's best to contact customer support for specific instructions regarding returns.
How long does it take to process a return?
Once we receive the returned item(s), it may take several business days to process the return and issue a refund. The exact processing time can vary depending on factors such as the volume of returns and the payment method used for the original purchase.
Can I exchange an item instead of returning it for a refund?
We generally do not offer direct exchanges. However, you can return an item following the return process and place a new order for the desired item.
Can I return an item if I've used it or removed the tags?
We expect the items to be returned in their original condition with all tags and packaging intact. If the item shows signs of use or damage, or if any tags are removed, it may affect the eligibility for return or the amount refunded.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please either email or contact customer support immediately. We will assist you in resolving the issue, which may involve a return, replacement, or refund, depending on the circumstances.
